Information We Collect

When you contact us about celebration food decoration services, we collect information that helps us understand your needs and deliver what you're looking for. Here's what that actually means in practice:

Information You Give Us Directly

• Your name, email address, and phone number when you reach out through our contact form or call us
• Details about your celebration event – dates, types of foods, decoration preferences, dietary considerations
• Billing and payment information when you book our services
• Any special requests or allergen information you share with us
• Photos or reference images you send to help us understand what you're envisioning

Information We Collect Automatically

Like most websites, ours collects some technical information automatically. This includes your IP address, browser type, which pages you visit, and how long you stay. We use this to understand how people use our site and make it work better.

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose related to providing you with celebration food decoration services. Here's the breakdown:

We don't sell your personal information to anyone. Period. We're not a data broker – we're food decoration specialists who happen to need some information to do our job well.

Your Rights Under Canadian Privacy Law

Canada's privacy legislation (particularly PIPEDA – the Personal Information Protection and Electronic Documents Act) gives you real control over your personal information. These aren't just theoretical rights. We actually honor them when you ask.

How We Share Information

We share your information only when necessary to deliver our services or comply with legal obligations. Here's every situation where your data might be shared:

Service Providers We Work With

• Payment processors who handle credit card transactions securely
• Email service providers who help us send order confirmations and updates
• Cloud storage services where we securely store customer records
• Accounting software for bookkeeping and tax compliance

All these providers are contractually obligated to protect your information and use it only for the specific services they provide to us. We don't just hand over data to anyone who asks.

Legal Requirements

Sometimes we're legally required to share information. This happens when we receive a valid subpoena, court order, or request from a law enforcement agency with proper authority. We'll notify you if this occurs unless we're legally prohibited from doing so.

Business Transfers

If Salvatore is sold or merged with another business, your information would transfer to the new owner. We'd notify you before this happens and explain any changes to how your data is handled.

Data Security Measures

Protecting your information isn't just about following regulations. It's about maintaining the trust you place in us when you share personal details about your celebrations and dietary needs.

Technical Protections

• All data transmission is encrypted using SSL/TLS protocols (that's the padlock you see in your browser)
• Customer records are stored in encrypted databases with access restricted to essential staff only
• Payment information is processed through PCI-compliant payment processors – we never see or store full credit card numbers
• Regular security updates and patches are applied to all systems
• Multi-factor authentication protects staff access to customer data

Physical and Administrative Safeguards

Paper records containing customer information are kept in locked storage at our Québec location. Only authorized team members have access. We train all staff on privacy practices and data handling procedures.

That said, no security system is completely impenetrable. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking.

How Long We Keep Your Information

We don't keep information longer than necessary. Here's our retention schedule:

After these periods expire, we securely delete or anonymize the information. If you request deletion earlier, we'll comply unless we have a legal obligation to retain specific records.

Children's Privacy

Our services are marketed to adults planning celebrations. We don't knowingly collect information from anyone under 16 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Of course, we create decorations for children's celebrations all the time – but the person placing the order and providing information should be an adult with authority to do so.

Changes to This Policy

We review and update this policy periodically as our practices evolve or regulations change. When we make significant changes, we'll notify customers who've placed orders in the past year via email.

The "Last Updated" date at the top of this page shows when the current version took effect. You can always find the most current policy on our website.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, contact us to discuss your concerns or request deletion of your information.

International Data Transfers

We operate in Canada and store data primarily on Canadian servers. Some service providers we work with (like cloud storage or email platforms) may store data on servers in other countries, including the United States.

When data is transferred outside Canada, we ensure these providers maintain privacy protections comparable to Canadian standards through contractual agreements. Your data receives the same level of protection regardless of where it's physically stored.